Privacy Policy

1. Introduction

VitaNova Services ("VitaNova," "we," "us," or "our") operates the VitaNova Visa Services website and provides visa assistance, document attestation, and related documentation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal identification: Full name, email address, phone number, nationality.
• Travel information: Destination country, visa type, travel dates, and related details you provide in enquiries.
• Documentation: Passport copies, identification documents, financial records, and other materials required for visa processing (when you engage our services).
• Technical data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.

3. How We Use Your Information

• To respond to your enquiries and provide visa assistance services.
• To prepare, review, and submit visa applications on your behalf.
• To communicate with embassies, consulates, and government authorities as required.
• To send service updates, appointment reminders, and status notifications.
• To improve our website, services, and customer experience.
• To comply with legal obligations and prevent fraud.

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Embassies, consulates, and visa application centres (VFS, BLS, etc.) as required for your application.
• Government authorities for attestation and legalization purposes.
• Service providers who assist us in operating our business (email, hosting, payment processing), bound by confidentiality agreements.
• Law enforcement or regulatory bodies when required by law.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Visa-related documents are typically retained for a period of 2 years after service completion, unless a longer retention period is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@vitanovaservices.com.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions about this Privacy Policy or our data practices, contact:

VitaNova Services
Email: info@vitanovaservices.com